Ad­di­tio­nal be­ne­fits for peop­le with semi-pri­va­te or pri­va­te insuran­ce

We are happy to consider your wishes regarding the date or time of admission and the
date of the operation. We also try
to schedule the preliminary clarifications on one day if possible.

Journey on the day of entry

For patients with private insurance, we will contribute to the following on the day of admission
the taxi fare to the Claraspital with a maximum amount of
maximum of CHF 100.
Please arrange your journey directly with our partner, Taxi-Zentrale
AG Basel, on +41 61 222 22 22 and we will take care of the payment.
we will take care of the payment.

Recording

We look forward to seeing you at the agreed time. Please report to the
reception at the main entrance. We will be happy to accompany you to your room.
Private patients also enjoy an unpacking service.

As a patient with supplementary insurance, you will be accompanied at Claraspital by a personal contact person from Guest Relation from the time of admission, during your stay and until you leave. The Guest Relation employee is responsible for all non-medical matters and will put together your individual and needs-orientated offers relating to your additional benefits.

Your doctor or the responsible nurse will answer any questions you may have in connection with your illness, examinations and treatment.

We make sure that the same doctor provides continuous care
doctor from the preliminary consultations to and during the inpatient stay.
stay. As a patient with supplementary health insurance
patients have a free choice of doctor depending on availability and speciality.
Patients with semi-private insurance are primarily cared for by senior physicians
and senior physicians, privately insured patients are primarily cared for by
by senior physicians and head physicians. During an operation
you benefit from a private anaesthesiological consultation.

Medical visits

Doctor's rounds take place daily. They are carried out by your
your attending physician or in consultation with you.

At Claraspital you will receive excellent care and support. Our
care is orientated towards your wishes and needs as well as the latest
scientific and evidence-based expertise. You will receive
you will receive daily and regularly scheduled visits during which you can
and the day is planned and discussed with you.
If you value as much privacy as possible, we can, if you wish
time slots in which you will not be disturbed.

At the Claraspital, you can enjoy freshly prepared meals with dietary requirements and personalised advice from the catering assistants.

Extended supplementary insurance menu
In our menu for semi-private and private patients you will find the current menu of the day and the selection of drinks. There is also a seasonal menu for patients with private insurance.

In addition to a meat dish, the Claraspital naturally also offers a vegetarian dish every day.

You also have the option of customising your meal from an "à la carte" menu - taking into account your doctor's instructions.

Meals for visitors
Your relatives can of course eat with you.
Simply order an additional meal. Patients with private insurance
patients are entitled to one free visitor's meal per meal, semi-privately insured patients are entitled to
one per day.

Service trolley for patients with private insurance
Every afternoon, a member of service staff will visit you in your room and serve you and your visitors coffee specialities, fine tea and fruit juices, homemade mini patisserie, sandwiches and regional ice cream. If you have a dietary prescription, please contact the nursing staff. The service hours are every day between 14.00 - 17.00.

Beverages
There is a Nespresso machine in your room for making your own tea and coffee, free of charge.

We will be happy to serve other drinks for you or your visitors
according to the drinks menu. Patients with supplementary insurance can order all non-alcoholic
non-alcoholic drinks from our menu free of charge. For them
We also have an exclusive wine selection with advice.

Patients in the semi-private or private treatment class are accommodated in the private ward with an upscale, exclusive standard of furnishings and can use the lounge for patients and visitors.

Semi-private patients are accommodated in a twin room with a wet room, with a view of the park or the Chrischona, with a balcony or large, sliding window front.

Private patients stay in a single room with a bathroom, with a view of the park or the Chrischona, a balcony or a large, sliding window front.

Private patients will find a bathrobe in their room, their own
their own Nespresso machine with free coffee capsules as well as high-quality
hygiene and care products.

Telephone
When you are admitted to hospital, you will receive your personal telephone card with your
direct dialling and with which you can make cashless calls at any time.
at any time. You can be reached directly in your room via the telephone number
directly in your room.

Patients with semi-private insurance are entitled to an allowance of CHF 20 for outgoing calls.
of CHF 20 for outgoing calls, privately insured patients
are not charged any call costs.

Internet access
The Claraspital provides you with free internet access.

You can use your own device to access the Internet via WLAN.
with your own device. The Guest Relation staff will be happy to help you
help you set it up.

TV/radio
In the patient rooms you will find a tablet with integrated TV/radio.
radio. Private patients are also provided with a flat screen television.
television is also available.

News
Private patients receive a personalised daily and Sunday newspaper,
semi-privately insured patients will find a daily newspaper in their room.
in their room. In addition, for the duration of your stay we offer you
access to the regional online platform "Prime News" for the duration of your stay.

We offer private patients a free laundry service for private clothing.
for private clothing. We also offer a reading service, an escort service
for visits to the beautiful hospital park or the booking of a
a meeting room with video facilities.

An overview of
all offers
you will find in the hotel folder in your
room. The Guest Relation staff will be happy to assist you
with all these questions.

Hairdresser and medical foot care
From Monday to Friday you have the opportunity to have your hair done in your room
have your hair done or enjoy a medical pedicure in your room.
enjoy a medical pedicure. The Guest Relation staff will be happy to arrange
appointments.

Individual visiting times apply for patients with private insurance.

Visiting hours for semi-privately insured patients are daily from 10.00 to 22.00.

Relatives can stay in hotels near the hospital at special rates.
overnight stay.

For patients with private insurance, depending on the size of the room
the possibility of an additional bed in the same room.

Benefit from various therapy programmes for body, mind and soul. We are happy to consider your wishes regarding care and therapy times.

Counselling sessions
We are happy to offer you an additional physiotherapy consultation during your stay for special concerns. Patients with private insurance can also take advantage of nutritional or psychological counselling.

Physiotherapy
On request, we are happy to offer you free physiotherapy treatment during your stay that goes beyond your medical needs.

Complementary medical therapies
As a private patient, you can take advantage of our complementary medical services such as acupuncture, acupressure or cranio-sacral therapy free of charge.

Psychological services
The psychological ups and downs of a serious illness, the uncertainty of the new situation and the physical stress are often almost unbearable for the patient. Relatives are also severely challenged and burdened by the illness. In addition to traditional pastoral care, the Claraspital offers patients with cancer psycho-oncological support on medical prescription.

Music and art therapy
Music and creative methods such as painting, photography, working with clay, etc. can help with a serious illness or in coming to terms with the illness process. Music or art therapy is prescribed by a doctor.

You must leave by 11.00 a.m. at the latest. You will receive a
voucher for a meal at Café Chiara if you can only return home after lunchtime.
return home after lunchtime.

If you have private insurance, in addition to the attending doctor and the nurse responsible for you, the Guest Relation staff will also have an exit interview with you.
will also have an exit interview with you. They will also help you pack your personal luggage.
luggage.

Journey home
For patients with private insurance, we contribute to the cost of the journey
by taxi from the Claraspital to your home with a maximum amount of
maximum of CHF 100, for semi-privately insured patients a maximum of
CHF 50. Vouchers are available at reception.