Quality is not a product of chance
Each and every employee is jointly responsible for our high quality. The concept of quality only works if quality is actually practised, day in, day out, in all areas and at all levels. Our quality objectives are therefore broken down to divisional, departmental and employee level and implemented as part of specific measures. At employee level, for example, these include further and advanced training, at departmental level the application of new specialist knowledge and at divisional level process optimisation.
People are at the centre of everything we do
Our aim is to fulfil our patients' expectations in the best possible way.
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What do we mean by quality?
Appreciation, attention and high-quality, holistic medicine and care
through personalised, individually tailored and professionally competent treatment and care.
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Our patient satisfaction rate is over 93%!
We want our patients to feel well looked after, optimally cared for and safe.
We can only find out whether we are succeeding in this if we receive feedback from our patients, their relatives and also from the referring doctors.
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We attach great importance to quality assurance.
The Claraspital can boast various certifications.
This means that our patients can be confident that they will be treated competently and in accordance with current guidelines and scientific findings.
Quality must be lived - day after day
At Claraspital, quality is the top organisational priority. It is essential for us that our medical and nursing services as well as our hotel services fulfil the highest quality standards. We want to offer our patients holistic quality. One example of this is our value-based collaboration: we work very consciously across departments and professions. For example, when doctors, nursing staff and specialised therapists discuss a patient's further treatment together or when dieticians and chefs advise on suitable menu plans.
Our quality has various dimensions
The Claraspital strives to achieve impeccable quality in all service areas
«An essential element of good medicine is enough time for each individual patient.»
- Prof. Dr Dieter Köberle, Head of the Medical Clinic
«Patients want to be taken seriously, informed, listened to and counselled.»
- Beate Schindler, Head of Nursing and Hotel Services