Emer­gen­cy ward

Please bring your current medication schedule and your most recent medical records with you, as this will help us to optimise and speed up the treatment of your complaints. Please also remember to bring your insurance card and a vaccination or allergy card if you have one.

• List of medication or medication itself that is currently being taken
• Blood group identification card
• Vaccination card
• Reports from treating physicians
• Health insurance and insurance card
• Allergy passport

Tip: Take photos of all ID cards, lists and reports. That way you always have them to hand.

Our experienced medical team uses the ESI (Emergency Severity Index) triage system to assess the urgency of your situation and prioritise care.

This five-tier system ensures that patients who require life-saving measures receive immediate attention. Patients with less serious conditions are cared for in an order that takes into account the severity of their symptoms and their need for medical resources.

As patients with life-threatening injuries or illnesses and high urgency need to be prioritised, there may be waiting times for those with less urgent conditions.

We endeavour to keep waiting times as short as possible, but sometimes these are unavoidable to ensure that every patient receives the appropriate medical care.

Should you experience waiting times, we ask for your understanding and assure you that we will do everything we can to help you quickly and efficiently. We thank you for your trust in our emergency department and your patience while we take care of every patient who needs our help.

The central emergency ward at the Claraspital is there for you 24 hours a day, 365 days a year. Our team of doctors and emergency nursing staff provide outpatient treatment, regardless of your insurance status.

Every emergency patient receives initial treatment from us and is referred to specialists if necessary. Targeted referrals are also initially assessed by us (with the exception of children (up to the age of 16), polytrauma/craniocerebral trauma, acute strokes and problems associated with pregnancy).

• You will be referred to the central emergency ward at the Claraspital by your family doctor, the ambulance service or yourself.
• When you arrive, please report to the registration desk so that we can take your personal details.
• An experienced emergency nurse will carry out the triage (initial assessment/emergency of your complaints).
• You will be treated in one of our examination rooms by emergency doctors and emergency nurses. If necessary, further diagnostic measures such as X-ray examinations will be carried out. After the diagnosis, we will discuss the results and further steps in your treatment.

Note on waiting times/treatment sequence
In the central emergency ward, we treat patients according to urgency. Waiting times may occur if the urgency determined by triage by an experienced emergency nurse is not classified as high. Our thorough examinations, diagnostics and dialogue with you take time. A comprehensive assessment often takes up to 3 hours.

Emergency ward on the ground floor of the new Hirzbrunnen building (C03)
The emergency ward is located on the ground floor of the new Hirzbrunnen building (C03). As a visitor, you can enter the Claraspital as usual via the main entrance, the car park or the Hirzbrunnen entrance. The signposting will guide you to your destination from both entrances.

In the new Hirzbrunnen building, the Claraspital emergency ward has plenty of space for treatment: 15 bright, friendly patient rooms with a total of 21 treatment places, including a multifunctional intervention room, are available to the emergency team: all equipped with the latest medical technology and designed to meet patients' needs. A short spatial connection via bed and passenger lifts allows quick access to the diagnostic departments of radiology and nuclear medicine, the operating theatres and intensive care medicine as well as the cardiac catheterisation laboratory.